TikTok video downloads but won't save to your device

TL;DR fix On iPhone, Safari saves web downloads to Files, not Photos. Open Files > On My iPhone > Downloads, tap the video, hit the share icon, then Save Video. It'll now appear in your Camera Roll.

The file downloaded successfully but you can't find it? That's usually a permission issue on your device, not a problem with the file itself. Here's where each platform hides downloaded videos and how to force them to appear.

Common causes

Safari on iOS saves downloads to the Files app by default, not Camera Roll. Open Files > On My iPhone > Downloads, tap the video, then use the share sheet to 'Save Video' to Photos.

Chrome on Android puts files in /storage/emulated/0/Download. Open the Files app (or Google Files), go to Downloads, and you'll find the mp4 there. From Gallery, pull to refresh to pick it up.

If the saved file has a .mp4 extension but looks like a random ID (e.g. 71234567.mp4), that's normal - TikTok's CDN uses numeric IDs as filenames. Rename it and it'll play in any video app.

Related questions

The download progress bar hits 100% then nothing happens
The file saved but your device didn't notify you. Check your default Downloads location for a new .mp4 file.
Why doesn't the video appear in Photos on my iPhone?
iOS Safari doesn't save web downloads to Photos automatically. Go to Files > Downloads > share sheet > Save Video.
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